Money back

At Jorinshop, we stand behind the quality and value of our products. We understand that sometimes a product may not meet your expectations or circumstances may change. Therefore, we offer a Money Back Policy to provide you with peace of mind when shopping with us. Here are the key details of our Money Back Policy:

Eligibility: Our Money Back Policy applies to eligible products that are returned within 14 days from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable items or personalized items, may not be eligible for a refund due to their nature. Please refer to the product listing or contact our customer support team to determine the eligibility of your specific item.

Refund Process: To initiate a refund, simply contact our customer support team with your order details and reason for the return. We will guide you through the necessary steps and provide you with a return authorization, if applicable. Please note that the cost of return shipping may be the customer's responsibility, unless the return is due to a defective or damaged item.

Refund Options: Once we receive the returned item and verify its condition, we will process your refund. Depending on your preference and the circumstances, we offer two refund options:

a. Store Credit: If you choose store credit, the refunded amount will be credited to your Jorinshop account. You can use this credit to make future purchases on our website.

b. Original Method of Payment: If you prefer a refund to your original method of payment, we will credit the refunded amount back to the same payment method used for the initial purchase. Please note that the exact time it takes for the funds to appear in your account may vary depending on your financial institution.

Refund Assessment: Jorinshop reserves the right to assess each refund request on a case-by-case basis. We may refuse a refund if the item does not meet the specified conditions or if we suspect any fraudulent activity. Rest assured, we are committed to fairness and transparency in our assessment process.

Customer Support: Our dedicated customer support team is here to assist you throughout the refund process. If you have any questions or require further clarification regarding our Money Back Policy, please do not hesitate to reach out to us. We are here to ensure your satisfaction and address any concerns you may have.

At Jorinshop, we believe in providing a transparent and customer-centric Money Back Policy. Our goal is to make your shopping experience as risk-free and enjoyable as possible. We strive to process refunds efficiently and fairly, in accordance with the terms outlined in our policy. If you have any further inquiries or need assistance with a refund, please contact our customer support team, and we will be glad to assist you.